9jl9 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") applies to all personal information processed by 9jl9 ("9jl9", "we", "us", or "our") in connection with the online gaming platform operated at 9jl9.cam ("Platform"), including all games, payment features, customer support services, promotions, and any associated mobile interfaces.

This Policy applies to all current and former players, prospective players who have begun but not completed registration, and visitors to the Platform. It covers personal data collected through the Platform, through communications with our customer support team, and through any other interaction you have with 9jl9 as an organisation.

9jl9 is committed to complying with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its implementing rules and regulations, as overseen by the National Privacy Commission (NPC). We take our obligations under applicable data protection law seriously and have implemented appropriate technical and organisational measures to ensure the security and lawful processing of your personal data.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2 Data Controller Identity

For the purposes of applicable data protection law, 9jl9 is the data controller responsible for your personal information collected through the Platform. As data controller, 9jl9 determines the purposes and means of processing your personal data.

If you have any questions, concerns, or requests relating to this Policy or to the personal data we hold about you, you may contact our Data Protection Officer (DPO) using the contact details set out in Section 17 of this Policy. We encourage you to reach out before submitting a formal complaint to the National Privacy Commission, as we are committed to resolving privacy concerns directly and promptly.

3 Categories of Personal Data We Collect

9jl9 collects the following categories of personal data about you, depending on how you interact with the Platform:

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or criminal records unless specifically required by applicable law or regulatory obligation.

4 How We Collect Your Personal Data

9jl9 collects your personal data through the following means:

• Direct submission by you: When you register an account, complete identity verification (KYC), make a deposit or withdrawal, contact our support team, or update your account profile.
• Automated technical collection: When you visit or use the Platform, our systems automatically collect Technical Data such as your IP address, device information, session duration, and page interaction data through cookies and similar tracking technologies. See Section 7 for full cookie details.
• Third-party verification services: When we carry out identity verification, we may share your submitted ID data with a licensed third-party KYC verification provider, which may return verification results to us. We do not retain raw document images beyond the period required for verification.
• Payment processors: When you use GCash, Maya, or bank transfer services, our payment gateway partners provide us with transaction reference data to confirm the status of your deposits and withdrawals.
• Fraud prevention and AML screening tools: We may receive flags or risk scores from third-party compliance and anti-money-laundering systems that we use to fulfil our regulatory obligations.

5 Legal Bases for Processing Your Personal Data

Under the Data Privacy Act of 2012 and its implementing rules, 9jl9 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process deposits and withdrawals, administer bonuses, and provide access to games — i.e., the core services you signed up for.
• Legal obligation: Processing required to comply with our obligations under Philippine law, including anti-money laundering regulations, PAGCOR reporting requirements, age verification obligations, and tax reporting requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, abuse detection, responsible gaming monitoring, and improving the quality of our services — where such interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications, where you have actively opted in. You may withdraw consent for marketing at any time without affecting the lawfulness of prior processing or your continued use of the Platform.

6 How We Use Your Personal Data

9jl9 uses your personal data for the following specific purposes:

• To create, verify, and manage your 9jl9 account;
• To process deposits, withdrawals, and all financial transactions on the Platform;
• To verify your identity and age as required by our terms and regulatory obligations;
• To provide customer support and respond to your inquiries and complaints;
• To administer bonuses, promotions, loyalty programs, and other player benefits;
• To detect, investigate, and prevent fraud, money laundering, cheating, bonus abuse, and other prohibited activities;
• To monitor and enforce compliance with our Terms & Conditions and applicable law;
• To operate and maintain responsible gaming tools including deposit limits, session controls, and self-exclusion as described in our Responsible Gaming Policy;
• To personalise your experience on the Platform, including game recommendations and relevant promotional offers;
• To send you service-related communications such as account updates, security alerts, and transaction confirmations;
• To send you marketing communications about 9jl9 promotions, new games, and special offers, where you have opted in to receive such communications;
• To analyse aggregated usage data to improve Platform performance, game selection, and user experience;
• To comply with our legal and regulatory reporting obligations.

We do not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human oversight. Where automated tools are used for fraud or risk scoring, human review is conducted before any significant account action is taken on that basis.

7 Cookies & Tracking Technologies

9jl9 uses cookies — small text files stored on your device — and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function, including maintaining your login session, remembering your preferences, and enabling secure payments. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your settings such as preferred language, game volume preferences, and responsible gaming configuration. These improve your experience but are not essential.
• Analytics Cookies: Collect anonymised data about how players navigate and use the Platform, helping us identify performance issues and improve usability. Data collected via analytics cookies is aggregated and does not identify you individually.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the Platform and may prevent you from logging in or completing transactions. For detailed browser-level cookie control instructions, refer to your browser's help documentation.

9jl9 does not use third-party advertising cookies or retargeting pixels that track your activity across unrelated websites.

8 Data Sharing & Disclosure

9jl9 may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors and e-wallet providers: GCash, Maya, GrabPay, BPI, BDO, Metrobank, and other payment partners, to process your deposits and withdrawals. Each provider operates under its own privacy policy and data protection obligations.
• Identity verification (KYC) providers: Licensed third-party providers who assist with identity document verification and age verification as required by our compliance obligations.
• Game content providers: Game studios and providers such as Playtech may receive anonymised game session data for the purpose of game operation, maintenance, and RNG certification. These providers do not receive your identity or financial data.
• Fraud prevention and AML service providers: Third-party compliance technology providers used to screen transactions and player activity for fraud and money laundering risks.
• Regulatory and law enforcement authorities: Where required or permitted by law, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or any court of competent jurisdiction in the Philippines.
• Professional advisers: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations, where necessary for the conduct of 9jl9's business.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of 9jl9's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer affecting your data.

All third parties with whom 9jl9 shares personal data are required to handle that data in compliance with applicable data protection law and are contractually prohibited from using your personal data for their own commercial purposes beyond the specific service they are providing to 9jl9.

9 International Data Transfers

Some of the third-party service providers used by 9jl9 — including cloud infrastructure providers, game studios, and KYC platforms — may process data outside the Philippines. Where such transfers occur, 9jl9 ensures that appropriate safeguards are in place to protect your personal data at a standard equivalent to or exceeding those required by the Data Privacy Act of 2012.

Appropriate safeguards for international transfers may include:

• Standard contractual clauses approved by the National Privacy Commission or equivalent regulatory bodies;
• Processing only by third parties in jurisdictions that have been assessed to provide an adequate level of data protection;
• Binding corporate rules where applicable within corporate group structures.

If you would like further information about the international transfers of your personal data and the safeguards in place, please contact our Data Protection Officer at the address provided in Section 17.

10 Data Retention

9jl9 retains your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by Philippine AML and gaming regulations.
• Financial transaction records: Retained for a minimum of five (5) years following the date of the transaction, as required by applicable financial regulations.
• Gaming activity data: Retained for a minimum of three (3) years for operational purposes and longer where required for regulatory compliance or dispute resolution.
• Customer support communications: Retained for two (2) years following the resolution of the relevant inquiry or complaint, or longer where a dispute remains unresolved.
• Marketing preference records: Retained for as long as your account is active, or until you withdraw consent, whichever is earlier, plus a reasonable period to comply with opt-out requests.

When personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, 9jl9 will securely delete or anonymise that data.

11 Security Measures

9jl9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our Platform;
• Encrypted storage of sensitive data fields including passwords, identity document references, and financial data;
• Strict role-based access controls limiting employee access to personal data to those with a documented need to access it;
• Two-factor authentication (2FA) requirements for internal administrative access to systems containing personal data;
• Real-time intrusion detection systems and security monitoring;
• Regular security audits, vulnerability assessments, and penetration testing by qualified security professionals;
• Employee data protection and security awareness training;
• Incident response procedures for detecting, assessing, containing, and reporting personal data breaches.

While 9jl9 takes every reasonable measure to protect your data, no internet-based platform can guarantee absolute security against all possible threats. We encourage you to take appropriate precautions to protect your own device and credentials.

12 Your Privacy Rights

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by 9jl9:

To exercise any of these rights, please contact our Data Protection Officer via live chat or email as set out in Section 17. We will respond to all verifiable data subject requests within thirty (30) calendar days. Where a request is complex or numerous, we may extend this period by a further thirty (30) days with written notice to you.

We may need to verify your identity before processing a data subject request to ensure we do not disclose personal data to an unauthorised party. Verification will typically be completed via your registered mobile number or email address.

13 Children, Minors & Age Restrictions

The 9jl9 Platform is strictly intended for adults aged 21 years and above, consistent with Philippine regulations governing casino-style online gaming. The Platform is not directed at, and must not be used by, persons under 21 years of age.

9jl9 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor — including through circumvention of our age verification procedures — we will immediately:

• Close the associated account;
• Refund any deposits to the originating payment source;
• Delete all personal data associated with the underage account as soon as practicable, subject to any legal obligations requiring us to retain records of the incident.

If you believe a minor has registered an account on the 9jl9 Platform, please contact our support team immediately via live chat or at [email protected] so we can take immediate action.

14 Marketing Communications

With your consent, 9jl9 may send you promotional communications about new games, bonuses, special events, and other offers available on the Platform. Marketing communications may be sent via SMS to your registered Philippine mobile number, by email, and through in-Platform notifications.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email;
• Updating your communication preferences in your 9jl9 account settings;
• Contacting our support team via live chat or email and requesting removal from our marketing list.

Opting out of marketing communications does not affect service-related notifications such as transaction confirmations, account security alerts, and support responses, which we will continue to send as they are necessary for the operation of your account.

Please allow up to five (5) business days for opt-out requests to take full effect across all our communication channels.

15 Third-Party Links

The 9jl9 Platform does not intentionally include links to third-party websites, applications, or services not operated by 9jl9. In the event that any reference to an external resource is present on the Platform, 9jl9 has no control over and accepts no responsibility for the privacy practices, data handling, or content of those third-party destinations.

This Policy applies exclusively to personal data collected and processed by 9jl9 through the 9jl9.cam Platform and our associated services. If you navigate away from the Platform to a third-party site, we encourage you to review the applicable privacy policy of that site before submitting any personal information.

16 Updates to This Privacy Policy

9jl9 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, new legal or regulatory requirements, or improvements to our Platform. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Where changes are material — meaning they significantly affect your data rights or how we process your data — 9jl9 will notify registered account holders via email or through a prominent notice on the Platform at least seven (7) calendar days before the change takes effect. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

We encourage you to review this Policy periodically. The most current version will always be available at 9jl9.cam/privacy-policy.

17 Contact Us & Privacy Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a privacy concern, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the 9jl9 Platform — the fastest way to reach us for urgent privacy concerns.
• Email: [email protected] — for formal written data subject requests and detailed privacy inquiries.

When contacting us about a data subject right request, please include your full name, registered email address, the nature of your request, and any supporting context that will help us identify your account and fulfil your request efficiently.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). For information about filing a complaint with the NPC, please refer to the NPC's official website and published complaint procedures. 9jl9 always encourages direct resolution first and will engage constructively with any NPC inquiry.